Returns & Exchanges

At Fabien Canolle, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a hassle-free returns and exchanges policy to ensure your satisfaction.

Returns

If you wish to return an item, please follow these steps:

  1. Contact our customer service team at money@fabiencanolle.com within 14 days of receiving your order.
  2. Provide your order number and a brief explanation of the reason for the return.
  3. Our customer service team will provide you with a return authorization and instructions on how to proceed.
  4. Once we receive the returned item in its original condition, we will process your refund.

Please note that return shipping costs are the responsibility of the customer, unless the item received was damaged or incorrect.

Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above and indicate your preference for an exchange. Our customer service team will assist you in finding the right replacement.

Contact Us

If you have any further questions or need assistance with returns and exchanges, please don't hesitate to contact our customer service team at money@fabiencanolle.com. We are here to help!

Thank you for choosing Fabien Canolle for your pet supply needs!